Frequently Asked Questions
Last updated: July 21, 2026
Frequently Asked Questions
What is IDAccess2?
IDAccess2 is an identity verification platform that helps businesses and individuals verify identities quickly and accurately using advanced AI and document scanning technology.
How does identity verification work?
Upload a photo of your ID document (passport, driver's license, or national ID). Our system uses AI-powered OCR to extract data, then cross-references it against multiple databases to confirm authenticity and detect fraud.
How long does verification take?
Most verifications complete in under 2 minutes. Bulk verifications may take up to 24 hours depending on the number of records.
What documents do you accept?
We accept passports, driver's licenses, national ID cards, green cards, and other government-issued photo IDs from over 190 countries.
Is my data secure?
Yes. We use AES-256 encryption, SOC 2 certified data centers, and GDPR-compliant processes. Original document images are automatically deleted within 24 hours of verification.
What payment methods do you accept?
We accept all major credit/debit cards, bank transfers, and wallet payments. Enterprise customers can also pay via invoice.
Do you offer API access?
Yes. Our RESTful API is available on all plans. Documentation and SDKs are available at docs.idaccess2.com.
Can I get a refund?
Failed verifications are automatically refunded to your wallet. For other refund requests, contact support within 7 days of the transaction.
What is the wallet system?
The wallet system lets you pre-load funds and use them for verifications. You can deposit via credit card or bank transfer. Referral bonuses are also credited to your wallet.
How do referrals work?
Share your unique referral code. When someone signs up using your code, both you and the referred user receive a bonus credited to your wallets.
Do you offer bulk verification?
Yes. Upload a CSV file with up to 1,000 records and our system will process them automatically. Bulk discounts apply for orders of 10+ records.
How do I contact support?
Email us at support@idaccess2.com or use the contact form on our website. Enterprise customers have access to 24/7 phone support.